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Return & Exchange
When shopping at samsoe.com, you, as an online customer, have 28 days to return your order, starting from the day you receive it. Within the first period of 14 days, you must inform us that you want to return your order. After you have informed us, a second period of 14 days start in which you must return your order to samsoe.com.
We will cover the cost of the return freight. Please use the pre-paid return sticker included in the original box. As soon as we get the products back we will refund your money. If you have any questions, please contact our Customer Service.
When returning your order from samsoe.com, please send the parcel to the following adress below:
Please enclose details with your name, invoice number (or copy of the original invoice) and return form.
If you wish to exchange, please fill out the return form and send the item, you wish to exchange, back to us. When we have exchanged your order, we will pay for the shipping back to you. You can also choose to exchange your purchase to another style or size in one of our physical stores. If the returned items are not in same condition and/or quantity as upon delivery, a significant decrease of value of the goods will happen.
If you receive a damaged item, please contact us immediately. You can find contact information here. You must provide notice of any lack of conformity of purchase no later than two years from the purchase date.